Thursday, 23 August 2018 ()
When news broke this week that Verizon was slowing California firefighters’ data speeds during a wildfire crisis, there was a predictable outrage over the company’s actions. In a legal brief filed by Santa Clara County fire officials against the FCC’s net neutrality repeal, emergency responders explained how Verizon dropped their connection to a crawl, even after being informed of the emergency. The company didn’t restore the speeds until the fire department paid for a better plan.While Verizon admitted that it made a customer service policy mistake, it was also quick to deny one point: “This situation has nothing to do with net neutrality or the current proceeding in court,” a spokesperson said in the first line of the company’s...