The Tyranny of the Exclamation Point Is Causing Email and Text Anxiety

We’ve become addicted to exclamation points in emails and texts, and going cold turkey freaks people out

John Witkowski was trying to make some progress on a work project one day this summer when he fired off more than two dozen emails. The 30-year-old tax accountant from Cleveland ended each message with: “Thanks in advance for your help with this project.”

The notes caught the attention of his manager, who instant-messaged him:

“She was like,...