What Millennials Want in Hotel Rooms

Hilton CFO Kevin Jacobs on travelers’ changing tastes and what the hotel company is doing to keep up

In the battle for travelers’ dollars, hotel companies see design as a weapon.

As lodging firms launch new brands and upgrade their offerings amid increasingly tough competition, one of their biggest challenges is keeping up with changing tastes, especially among millennials, who want high-tech amenities, bigger, hipper lobbies and a cleaner, more minimal look.

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