A 22-year-old MBBS student filed a complaint with the Whitefield police against the branch manager of her bank for allegedly refusing to take action after being alerted about a fraudulent transaction where ₹42,000 was withdrawn from her account without her consent.
In her complaint to the police, Simran Singh said that ₹42,000 was withdrawn from her account on July 6 in Vapi in Maharashtra. At that time, her debit card was in her possession and she had not shared her PIN number with anyone. She got a copy of the transaction slip and reported the incident to the manager of her bank in Whitefield. But the bank failed to take any action and closed the case without informing her, she alleged.
“After running from pillar to post, Simran learnt that her case had been closed. She managed to lodge one more complaint, giving details of the transaction and the location of the ATM from where the money had been withdrawn,” said a police officer.
However, even after the second complaint, no action was taken by the bank, she alleged. The Whitefield police have taken up a case under various sections of the IT Act.