CHANDIGARH: After much delay, city residents can soon hope for time-bound delivery of services as the Right to Service Commission has set the ball rolling for implementation of the much-awaited
Right to Services Act 2011.
The commission, headed by retired IAS officer K K Jindal, has asked the UT administration to direct all the departments\boards\corporations to identify the services being provided by them; time for delivery of each service; and also designate officers responsible for delivery of service.
Around 50 departments provide different services to residents. Estate office, deputy commissioner office,
municipal corporation, RLA, Chandigarh Housing Board (CHB), health, excise and taxation, education are some of key departments.
For many years, different department have been at the receiving end of general public for non-delivery of services on time and poor redressal of their grievances. Even though majority of the departments have framed citizen charter defining a time line for delivery of services, they have failed to deliver the services within the prescribed time limit.
Commission head Jindal said the administration has been asked to provide a list of services being offered and set a time-frame within which services will be delivered. The administration has also been asked to appoint first appellate authority and second appellate authority. “After getting all the information, a formal notification will be issued. The process will take a couple of months,” said Jindal.
City-based social activist Ajay Jagga, who has been pursuing administration for implementation of the Act, said the administration without waiting any time should provide the required information to the commission so that a list of services, time-frame and designated officers can be notified. “The implementation of the Act will go a long way in improving delivery of services,” said Jagga.
Representative image
