Helpline No. launched for all city services

| | BHUBANESWAR | in Bhubaneswar

A ‘Bhubaneswar One’ helpline, a unified 24X7 number to address citizens' grievance for BMC, BSCL, BDA and CRUT (Capital Region Urban Transport), was launched by the Bhubaneswar Smart City Limited on Wednesday.

Minister Odia Language, Literature and Culture and Tourism Ashok Chandra Panda launched the helpline number at a special function, in the presence of MLA, Bhubaneswar (North) Priyadarshi Mishra, MLA

Bhubaneswar (Central) Bijay Kumar Mohanty, Mayor Ananta Narayan Jena, Deputy Mayor K Shanti, councillors and senior officials of Bhubaneswar Municipal Corporation, Bhubaneswar Development Authority and Bhubaneswar Smart City Limited. Citizens can now call up the single toll free number 1800 345 0061 or Landline number 0674 2548295 to register their complaints and grievances regarding all services provided by the four city agencies such as BMC, BSCL, BDA and CRUT. The single number for effective grievance redressal and control room facilities will have a robust escalation mechanism for quick redressal of citizen grievances while at the same time provide information to the complainants through SMS on their mobile numbers.

All the complaints on this unified helpline number will be received by dedicated operators through Central Grievance Redressal Management System at Bhubaneswar Operations Centre. All the complainants will be provided with system generated ticket number for their complaint and will also be updated periodically on the redressal status of their grievances.

The details of the complaint or grievance will be redressed by the designated Grievance Redressal Officers (GROs) of the respective agencies within a stipulated timeframe, beyond which the same will get escalated to the higher authorities for redressal.