The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Now, with ALICE, the management team can gain insight to the performance of the Williamsburg Hotel and can see how quickly staff are responding to internal orders and guest requests. They can also now compare efficiency between staff members, and better allocate them to tasks, as well as ensure all tasks are completed to the highest standards.