A quick Google search says it all - Millennials did not only ruin the napkin industry, but also lack manners, have too little sex and even killed the McDonald’s Wrap; They are presumably accountable for everything going wrong in this world.
Whatever struggles your industry might find itself in (be it fashion, beer, cars, gyms, casinos or marmalade), the blame is probably being placed on them - the Millennials.
Is this also true for the hotel industry? Who are these Millennials and what do they really want from your hotel - apart from avocado toast for breakfast?
Thinking outside the box
The truth is, they are not what the media might have led you to believe. As employees, they are highly motivated and, in fact, hard-working; they are just working differently.
While representatives of older generations like to hold on to familiar structures and working methods because “that’s the way it’s always been done,” Millennials are thinking outside the box.
Paul Breslin, Managing Director of Horwath HTL Atlanta and 30-year veteran of the hospitality industry, considers Millennials to be the most diligent employees: “They are very hard-working and definitely not lazy, but you need to give them a platform, not a job.”
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