HOLMDEL, N.J., June 20, 2018 /PRNewswire/ -- Vonage (NYSE: VG), a business cloud communications leader, has announced new global programmable contact center capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC supported by the Nexmo Voice API (VAPI).
These latest programmable capabilities from Nexmo allow cutting-edge software developers and businesses to build customized, innovative contact center capabilities tailored to their needs and unique specifications. The Company's powerful APIs enable greater contact center flexibility and efficiency, creating more meaningful customer interactions and better business outcomes.
"Vonage is redefining how our developer ecosystem and businesses approach their contact centers with intelligent, voice-powered capabilities and analytical tools that can be used to build a unique and personalized customer experience," said Omar Javaid, Chief Product Officer, Vonage.
Mr. Javaid continued, "More and more developers and businesses are seeking greater flexibility beyond traditional contact center products to create better business outcomes. By leveraging our cloud-scale programmable communications to enhance new or existing contact centers, businesses can quickly adapt to customer demands, generate new insights and innovate faster to serve and delight their customers."
Supported by the global reach and scale of Nexmo, the Vonage API Platform, developers and businesses can implement these advanced capabilities globally, individually or in combination, to augment an existing contact center. Alternatively, these capabilities can be deployed as a standalone solution, empowering customers to engage with agents in their preferred language, on their preferred channel, with relevant context and in real-time. Some notable capabilities include:
Additional intelligent contact center use cases enabled by Nexmo include:
Attendees of Customer Contact Week in Las Vegas will have the chance to demo these capabilities and more at the Vonage booth A.
About Vonage
Vonage (NYSE: VG) is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
The Company also provides a robust suite of feature-rich residential communication solutions.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey, with offices throughout the United States, Europe, Asia and Israel. Vonage® is a registered trademark of Vonage Marketing LLC, owned by Vonage America Inc.
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SOURCE Vonage