In January I bought a motor insurance policy from One Sure Insurance and paid £190 on my credit card. A month later, on the first day of the insured period, it said there was a problem with my no claim bonus history. However, my previous insurer said there wasn’t and emailed the details to One Sure which still maintained there was a problem. As a result, it charged another £60 to my credit card. I cancelled the policy, but there’s been no refund.

JD, Staffs

I’d like to tell you what happened, but can’t as the company has refused to respond but since we raised the case at least you have received a full refund.

Anyone thinking of buying a policy from a bargain insurance broker such as this should research its customer feedback. The company’s TrustPilot review page makes for interesting reading. Clearly you are not alone.

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