Published on : Friday, June 15, 2018
Viceroy L’Ermitage Beverly Hills in California is using the smart watches to make ease to find out the hotel members- from housekeeping and maintenance to the bellmen.
These Samsung Gear S3 watches were developed by Samsung SDS and hospitality technology platform provider ALICE. It enables the hotel staff to manage guest requests and resolve incidents more quickly and efficiently, without necessarily having to carry around a bulkier solution, such as a walkie-talkie or a phone, and without having to use disruptive radio communications that aren’t nearly as private. The alerts are also bilingual in English and Spanish.
The examples of guest incidents that can be more easily addressed with the smartwatches include the fulfilling urgent guest requests such as a request for more towels or a request to fix a broken toilet. The staff members wearing the watches can receive silent vibration alerts on their wrist and respond to them by accepting the task via the smartwatch. Management can track all the tasks in real time to make sure the requests are fulfilled in a timely manner.
The development of this new hotel staff technology tool came about 10 months ago when Viceroy Hotels approached Samsung about the possibility of adding ALICE’s hotel operations technology to Samsung’s smartwatch.
Tags: ALICE, Samsung’s smartwatch, Viceroy Hotel