Carnival’s CEO on Steering a Turnaround: Listen to Your Employees

The boss of the world’s biggest cruise company talks about how the ‘Internet of Things’ is changing cruises and what it takes to boost corporate diversity

Carnival Corp. President & CEO Arnold Donald talks to The Wall Street Journal about the best way to run a meeting, what you should never say to a ship’s captain and the biggest myth about cruise vacations. Photo: David Cole/The Wall Street Journal

A knack for blackjack turned Arnold Donald into a cruise-goer in his 20s. He had heard ship casinos didn’t shuffle their decks all that much, making it possible to count cards. His winnings, he says, often paid for much of the vacation.

Taking the helm of Carnival Corp. in 2013 was more of a gamble. The year before, Carnival’s Costa Concordia capsized off the Italian coast, killing 32 people. Then in early 2013, an engine-room fire aboard the Carnival Triumph sparked another crisis, leaving more than 3,000 passengers to contend...