Building emotional connections with the end consumer has long been at the heart of most business-to-consumer (B2C) marketing. Things are not so simple for business-to-business (B2B) marketers.
They ultimately need to reach business decision makers, who have their own set of influencers ranging from internal/cross-functional committees to outside consultants. This framework entails a certain “distance” between the marketer and his customer and assumes that decisions are more “rational” than “emotional”. ALSO READ: Siemens sees signs of revival ...
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