National NAB outage leaves customers stranded at checkouts
Shoppers have been left stranded at checkouts after NAB's online services went out across the country.
Internet banking, mobile banking, ATM banking and EFTPOS services are affected, NAB told its customers via social media on Saturday morning.
A NAB spokesman confirmed the outage was national and that customers would continue to be updated via the bank's social channels. It remains unclear when the problem will be fixed.
NAB business customer Pauline Daniell, who co-owns Kingfisher Seafoods at Camberwell Market, said the outage could cost her $15,000 in sales on her biggest trading day of the week. She said furious customers were taking it out on her staff.
"Basically, we are losing. We normally take most of our money on a Saturday. We have a massive debt with NAB [to set up the business] and we are down so much for the week if we can’t trade properly on Saturday," Mrs Daniell said.
"We didn't know there was a problem for about an hour and we couldn't explain to customers why they couldn't pay. They were quite angry and were taking it out on my husband working in the shop.
"We take about 70 per cent of our payments on the NAB machine and there are quite a few other traders losing here today.
"Are we going to be compensated? Things happen, I get it. But lack of communication about the issue is disappointing ... NAB are happy to take our fees, but will there be compensation?"
A NAB spokesperson apologised to customers, and said anyone seeking compensation should contact the bank.
Others have taken to social media to say they have been stranded without cash and were unable to make online or in-person purchases.
Shoppers cannot pay for groceries with their NAB cards, and are unable to use cash because NAB's cash machines are also down.
NAB also operates the popular HICAPS payment and claims system for healthcare businesses around Australia. It includes Medicare and Worksafe Victoria payments.
Medical businesses, including Peak MSK Physiotherapy in the Melbourne suburb of Hampton, were unable to process payments on Saturday morning.
"Nothing working on #HICAPS terminal today," the business tweeted. "Nothing from phone support after 30 minutes of music."
Other businesses are turning people away because they are unable to process payments on their NAB EFTPOS machines.
More to come