Dispose complaints pertaining to roads within 96 hrs: Hry CM

Haryana Chief Minister Manohar Lal on Tuesday directed the departments concerned to strictly adhere to the timeline of 96 hours for the disposal of complaints received on “Harpath App” pertaining to the roads in the state.

The State Government is committed to make Haryana, a pothole free state, said Manohar Lal while presiding over a meeting to review the functioning of “Harpath App” here. Public Works (Building and Roads) Minister, Rao Narbir Singh, Urban Local Bodies Minister, Kavita Jain and senior officers were also present in the meeting.

The Chief Minister said that Harpath App has been launched to make roads of the state pothole free and motorable. The concerned departments should immediately undertake the complaints received on the App and redress the same within the prescribed time frame.

This, he said, would not only help in providing the facility of smooth roads to the people but also further enhance their faith in government functioning.

Five departments namely Public Works (Building and Roads), Urban Local Bodies, Haryana State Agricultural Marketing Board (HSAMB), Haryana Shahari Vikas Pradhikaran (HSVP) and Haryana State Industrial and Infrastructure Development Corporation (HSIIDC) are involved in the construction and repair of roads in the state.

The Chief Minister was informed that patchwork is usually done twice a year using hot mix material. And, now the Department is considering adopting spray injection cold mix technique as an effective solution to the pothole in the state.

While reviewing the condition of roads in rural areas of the state, Manohar Lal directed the HSAMB to take effective measures for further improving the quality of roads.

He said that quality checks should be got conducted by the HSAMB on regular basis so as to maintain the quality of rural roads.

The Chief Minister was apprized that for upto six-karam roads, the HSAMB is following the same specifications as are being followed by Public Works (Building and Roads) Department.

During the meeting, it was informed that out of the 21,500 complaints received on the “Harpath App” so far, 70 per cent complaints have been redressed while 29 per cent complaints have been rejected.

The concerned Departments have to undertake all complaints pertaining to the roads except for roads under litigation and private roads. It was also informed that a unique feature has also been made available on the “Harpath App” as per which if a complainant wrongly addressed the complaint to a department, the same could be transferred to the other concerned department.