Banned From Amazon: The Shoppers Who Make Too Many Returns

Customers say their accounts were closed without warning; it happens when ‘you’re creating a lot of headaches for Amazon’

Khadeeja Safdar and

Laura Stevens

May 22, 2018 5:30 a.m. ET

Even Amazon.com Inc. has its limits.

The e-commerce giant bans shoppers from the site for infractions such as returning too many items, sometimes without telling them what they did wrong.

Amazon has cultivated an image as a customer-friendly company in part by making it easy for shoppers to send back items they don’t want. The site’s lax...