Long Built Homes receives customer service award

NEW BEDFORD — Long Built Homes received the 2018 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate homebuilding, remodeling, and contracting professionals demonstrating the highest level of customer service within the United States and Canada.

In determining which businesses received the the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded to the Survey. Long Built Homes achieved a recommendation rate of 93 percent from their customers surveyed by GuildQuality.