LAS VEGAS, May 8, 2018 /PRNewswire/ -- KNOWLEDGE18 CONFERENCE -- Unisys Corporation (NYSE: UIS) today announced Unisys InteliServe™, a new service solution that transforms the traditional service desk into an intelligent, user-centric experience aligned with the needs of the modern digital workplace.
The service leverages the InteliServe Platform, an integrated suite of best-in-class technologies for omnichannel support, advanced analytics, automation, artificial intelligence (AI), machine learning and identity authentication. The InteliServe solution provides users with a secure, simplified, personalized and flexible means to access support services from any device at any time across all channels – phone, e-mail, web, video, chat, service portal and social media.
Together with Unisys expert live and virtual agents, InteliServe works with any IT service management offering, including the ServiceNow enterprise cloud, to deliver a cost-effective service support experience that decreases the time it takes a client to realize value from the solution.
"Enterprises are looking to provide better experiences when it comes to service desk support," said Rob Brothers, program vice president of Support Services at International Data Corporation (IDC). "With InteliServe, Unisys has created a holistic offering to provide users with an omnichannel solution that uses deep analytics for quick access to service and resolution of issues."
InteliServe provides a superior digital support experience through the following capabilities:
"With InteliServe, Unisys is transforming the traditional service desk model for the modern digital workplace," said Harvey King, vice president, Services, Unisys. "Our goal is to transform service delivery from a technology-centered process to a user-friendly experience. We want to give our clients' users faster, more secure access to services that make their jobs easier and deliver better business outcomes for their customers."
InteliServe is a key offering in the Unisys suite of Digital Workplace Services. Those services enable clients to transform their end-user collaboration platforms, services and productivity solutions into a modern, cloud-based, mobility-enabled digital workplace that fosters worker innovation and productivity while reducing IT costs.
About Unisys
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
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SOURCE Unisys Corporation