As part of its ongoing attempts to enhance customer experience and provide timely services, Markazia – the sole distributor of Toyota, Lexus and Hino trucks in Jordan – carried out rehabilitation and refurbishment works on one of its Body and Paint facilities in the Marka area. On this occasion, Markazia organized a special reopening ceremony at the headquarters of the Facility, in the presence of the President of Markazia, George Haddad, and its General Manager, Nadim Haddad, the Manager of the Body and Paint Facility, and a number of department heads and staff, who gathered in order to celebrate this achievement together.
The Body and Paint Facility is characterized by its use of modern tools and equipment to keep up with the latest developments in the area of maintenance, and is equipped to deal with different types and levels of damage, such as painting furnaces, thermal paint systems, dry sanding equipment, and a dedicated Smart Repair Section. These state of the art technologies are combined with the extensive expertise of the Facility's technical team, ensuring efficiency and productivity, and maximizing the amount of care and attention provided, to reach the levels needed to help bring cars back to their original performance. Thereby helping to prolong vehicle life and maintain high resale value. In addition, numerous safety and security tools were made available to the technical team and staff members responsible for body and paint work at the Facility, wherein an area was allocated to store all safety equipment available, facilitating easy access for each and every team member.
Moreover, Markazia has been able, through the renovation of this Facility, to provide a unique experience for customers as well, through the provision of an allotted waiting area, so that they may wait for their cars to be repaired in comfort, saving them both time and effort.
Nadim Haddad had this to say, "Our goal here at Markazia is to provide our customers with real value for money, and to provide them with exceptional experiences in all aspects pertaining to their vehicles, and throughout their ownership of them. We, therefore, decided to carry out these renovations at our Marka location."
“This step is in line with our Japanese philosophy of Kaizen, which means continuous improvement and development.” he added. “This Facility is distinguished not only by its use of modern technology and techniques, but also by providing its technicians and maintenance personnel with a healthy environment that is conducive of work and productivity. It also takes into account all the required safety standards and procedures, as we at Markazia believe that superior service can only be provided by a team comfortable in their working environment, and in a continuous process of learning, in order to acquire all the relevant skills."
Markazia now welcomes its customers at three specialized maintenance shops, spread across the areas of Al Bayader and Marka, as well as two dedicated Body and Paint Facilities in the same areas.
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