Fans who missed out on a Stereophonics concert due to severe weather brought by the Beast from the East say they have not been properly compensated.
The band pushed ahead with the concert at Birmingham's Genting Arena despite weather warnings on 1 March.
The following day, a Paul Weller gig at the venue had to be cancelled due to the poor weather conditions.
The group said it was "disappointed" for the fans, but decided to perform on the advice of local authorities.
After the concert, the band, from Cwmaman in South Wales, tweeted that fans should "keep their tickets" while it worked with promoters to "address the situation".
A concert at Wembley Stadium in London also went ahead despite weather warnings.
Amanda Cook from Wolverhampton spent more than £60 on a ticket that she booked six months in advance.
She decided it was unsafe to drive to the concert, and said despite being told to "keep their tickets", there has been no update or refund.
In a statement, Stereophonics' management said that the band had secured a discount for fans who could not attend at Rize festival in Chelmsford, which they are headlining this year.
Ms Cook set up a Facebook group for disappointed fans, and said she "would never entertain going to a festival 150 miles away from home," she said. "Especially not to see a much shorter set."
Complaints to the band's management have been "ignored", she said. "Our main concern is getting our hard-earned money back."
The band management's statement said "refunds are not possible when the event takes place".
"Whilst the band enjoyed playing to the overwhelming majority of fans across the shows in Birmingham and London, they are obviously disappointed for any fans that couldn't attend."