Philadelphia police commissioner apologizes to men arrested in Starbucks

The two men have broken their silence, saying they'd like to see "true change."
1:54 | 04/19/18

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Transcript for Philadelphia police commissioner apologizes to men arrested in Starbucks
Netonight, we a hearing from the two member B at home, arrested at a pa Starbucks, after the manager the police J minutes after they aiv in T store. For the F time, they descri robin rerts tir surprise at being told to land then P in handcuffs. Commissior is now apologizing for W he said. He now says itctually made things worse. Here's ABC's linsey Davis. Reporor the first time day, the T men whoseest at this Philadelphia Starbucks sparked protests andoutrage, broke their silence. It didn'teay hit me wt was going on, that it was real uni'm being double locked and my hands behin back. Orter: Don Robinson an rashonelhad just arrived for a business meeting when rashon ask use the bathroom. He says the manager told him no,less he madechase.ey say just two minutes later, thatanager calle1. I have two gentlemen at M cafe who are refusing ake a purchase or leave. Repter: Police ved on the scene. It was just, "Get out. You have to leave. We ren't read any rights. Just doubac handsind our backs and escorted and into a squad car. Reporter: The Philadelphia police commissioner, who itially saidis officer didn't do any wrong, now apg. My apologies to B em, the police officers and everybody else in this city,ut aexacerbated the situation with my messaging. Resimple. Reporter: As for that arresting officer- He H been absolutely ified. Orter: Bot men say this goes F beyd what happened in that coffeeshop. It's just a black people thin this people thing. And that's exactly what we want to seeut of this, and that's change. And linsey Davis with us tonight. And linsey, what's the nexepthese young Reporwell, both men say that while they appre the public support, they really Al change. Perhaps policy ch. They're working with starbu to that end. David? Linsey, thank you.

This transcript has been automatically generated and may not be 100% accurate.

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