I was a Talkmobile customer and, as it’s being taken over by Vodafone, I went to a Vodafone store to upgrade my phone. I was told I had to call Talkmobile for a PAC code to transfer my number and when I did, the operative said that if I upgraded over the phone, I’d get 50% off my £24 monthly bill for the entirety of my two-year contract.

Vodafone, however, says this is incorrect, and that when my contract is taken over, the 50% deal would cease to apply.

Somebody is wrong here. Who?

JT, Oxford

Vodafone explains that while it owns Talkmobile, the brand operates its own price plans and processes, and existing customers can continue their Talkmobile contracts.

The company can no longer offer new deals or upgrades, however. Instead, it can grant customers who require either of those things a discount to transfer to a Vodafone price plan for the remaining length of their contract, but this can only be implemented over the phone by Talkmobile, not in a Vodafone store. Because of the confusion, Vodafone has agreed to honour the 50% discount for the remainder of your original agreement.

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