DP World Sokhna has opened a new EGP 3 million Customer Service Center at a ceremony attended by Admiral Mafouz Taha, Vice Chairman SC Zone, and Xi Manding, Managing Director of Cosco Egypt.
The Center will serve as the hub for all customer-related processes for shipping lines, clearance agents, trucking companies, freight forwarders and cargo owners.
Ajay Singh, DP Wolrd Sokhna CEO, said: “Wwe always aim to provide high-quality logistics services to enable trade movement and this new Customer Service Center is another step to support our port operations by unifying the documentation processes leading to higher quality services. Our customer friendly staff working there will also help enhance customer support and reduce the time spent on cargo handling.”
The Center is located at the entrance of the port and is accessible from the main road. It features a call center (hotline number: 16646) providing customers with the ability to check, coordinate and manage their services through a specialised customer service team. The Center is open 24/7 and will be responsible for responding to customer enquiries, providing real time information on cargo and solving any issues in coordination with other departments at the port.
The Center is integrated with the customs system so that customers can perform their customs documentation processing, pay handling fees, and receive direct answers for their enquiries.
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