Excerpt from Travel Weekly
AAA has updated the guidelines its inspectors use to evaluate hotels in the U.S., Canada, Mexico and the Caribbean, taking into account the need for connectivity and technology, among other things.
For instance, ratings that were previously given for a business center have been replaced with a score for "connective technology," reflecting the hotel's capacity to connect with its guests, AAA said. That includes things like free WiFi, USB ports, mobile apps, mobile key technology, kiosks and digital messaging services.
In addition, inspectors now review the technological capabilities has at Five Diamond properties, especially looking at guest-request systems.
Click here to read complete article