BT EXCLUSIVE

Bittersweet taste of food delivery apps

Business is growing but restaurants say commissions are a big dent on margins; dining-in still accounts for most sales at partner eateries
nshiwei@sph.com.sg

Restaurants acknowledge that food delivery is a growing trend, and the partnership with food delivery apps also gives non-monetary benefits.
PHOTO: FOOD PANDA

Singapore

NEWS of the merger of Grab and Uber cast the spotlight on food delivery apps here, but like the ride hailing industry, the online food delivery business also suffers from fierce competition and likely lower value and margins.

Restaurants that use the service tell The