Haptik bots to use Amazon Web Services AI technology
ET Bureau|
Mar 08, 2018, 09.00 AM IST
NEW DELHI: Haptik, a leading Indian artificial intelligence based chatbot platform, has entered into a collaboration with Amazon Web Services (AWS) to offer cutting-edge chatbot solutions to customers in India.
The tie-up aims to enable companies to leverage these conversational bots to automate some of their most critical processes across customer support, lead generation and sales funnel management. Chatbots allow for highly engaging, conversational experiences, through voice and text that can be customised and used on mobile devices, web browsers, and on popular chat platforms such as Facebook Messenger or Slack.
The extended collaboration aims to enable seamless integration between Haptik’s chatbots and AWS’s advanced AI service portfolio, and to provide omnichannel support to customers. For its core technology platform, Haptik utilises several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a textto-speech service that uses advanced deep-learning technologies to synthesise speech that sounds like a human voice. Haptik is also now a part of the global Amazon Partner Network programme that helps companies build better products and take advantage of the business benefits AWS offers. This collaboration has led to a series of India meetups bringing together professionals from across sectors to discuss the chatbot space, and a report about Haptik’s AWS use cases.
“We are delighted to have Haptik’s chatbot platform built entirely on AWS. The rich functionality within the platform leverages Amazon Polly, a text-tospeech service that uses advanced deep learning technologies to synthesise speech that sounds like a human voice, and our powerful and scalable GPU instances. This helps Haptik to deliver greater functionality and richer choice to customers,” said Navdeep Manaktala, head of business development – India, Amazon Internet Services.
Commenting on the collaboration, Aakrit Vaish, founder, Haptik said, “In cooperation with AWS, Haptik aims to rapidly expand in the Indian chatbot AI market. AWS is synonymous with providing the best-in-class products to build any type of software.”
The tie-up aims to enable companies to leverage these conversational bots to automate some of their most critical processes across customer support, lead generation and sales funnel management. Chatbots allow for highly engaging, conversational experiences, through voice and text that can be customised and used on mobile devices, web browsers, and on popular chat platforms such as Facebook Messenger or Slack.
The extended collaboration aims to enable seamless integration between Haptik’s chatbots and AWS’s advanced AI service portfolio, and to provide omnichannel support to customers. For its core technology platform, Haptik utilises several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a textto-speech service that uses advanced deep-learning technologies to synthesise speech that sounds like a human voice. Haptik is also now a part of the global Amazon Partner Network programme that helps companies build better products and take advantage of the business benefits AWS offers. This collaboration has led to a series of India meetups bringing together professionals from across sectors to discuss the chatbot space, and a report about Haptik’s AWS use cases.
“We are delighted to have Haptik’s chatbot platform built entirely on AWS. The rich functionality within the platform leverages Amazon Polly, a text-tospeech service that uses advanced deep learning technologies to synthesise speech that sounds like a human voice, and our powerful and scalable GPU instances. This helps Haptik to deliver greater functionality and richer choice to customers,” said Navdeep Manaktala, head of business development – India, Amazon Internet Services.
Commenting on the collaboration, Aakrit Vaish, founder, Haptik said, “In cooperation with AWS, Haptik aims to rapidly expand in the Indian chatbot AI market. AWS is synonymous with providing the best-in-class products to build any type of software.”
