Secrets of Better Uber and Lyft Rides

Remember the feeling of desperation when you’d try to hail a taxi in the pouring rain, or on a street corner in the middle of the night? Remember when Uber solved everything? You pulled out your phone, tapped the screen and in a few minutes, poof, the car arrived.

Well, the honeymoon is over. Years later, Uber is under new leadership after months of scandal and upheaval. It has major U.S. competition now. (Hello, Lyft!) And the apps are no longer one-click experiences.