The Reserve Bank of India (RBI) has announced an ombudsman scheme for customers of non-banking finance companies to redress complaints against deficiency in services concerning deposits and loans among others.
“To begin with, the scheme will be operationalised for all deposit-accepting NBFCs and based on the experience gained, the scheme would be extended to include the remaining identified categories of NBFCs,” the RBI said in a notification.
Certain NBFCs like infrastructure finance companies, core investment companies, infrastructure debt fund and NBFCs under liquidation are excluded from the ambit of the ombudsman scheme.
“The scheme will be initially introduced at the four metro cities, Chennai, Kolkata, Mumbai and New Delhi for handling complaints from the respective zones, so as to cover the entire country,” RBI said.
