In response to your Feedback feature (December) about dealerships scheduling first service visits: About two years ago, I leased an Acura MDX. I do not remember whether people at the dealership asked me about scheduling a service visit. If they did, I would have said no.
Cars today go 10,000 miles before an oil change. Any other work my car required would be under warranty. It would be much more convenient for me just to stop at an instant oil change place when needed.
The only reason you would consider going back to the dealership was if the oil change was free. Even then, balancing time and the cost saved could have an effect on the decision.
My Acura owner’s manual doesn’t even have a maintenance requirement section. When service is required, the digital dashboard display tells you what and when.
I just do not see the big deal in scheduling a first service visit when it is months away and you would have no idea what you would be doing that day.
STEVE RUTH, Vice president, engineering, Means Industries, Saginaw, Mich.
A design of the times? Why all the talk about Jaguar's I-Pace
This is no time to get sloppy
Month-end close in one day? Here's how.
What the future of service looks like
Keep your customers: Give them the experience they want
Living in the fast (service) lane has big rewards, risks
Don't change rules of road
GAC Motor in Detroit: A sign of the next new auto empire
A design of the times? Why all the talk about Jaguar's I-Pace
This is no time to get sloppy
Month-end close in one day? Here's how.
What the future of service looks like
Keep your customers: Give them the experience they want
Living in the fast (service) lane has big rewards, risks
Don't change rules of road
GAC Motor in Detroit: A sign of the next new auto empire
ATTENTION COMMENTERS: Over the last few months, Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.
