Your role as a hotel general manager (GM) is a complex pursuit with a simple objective: to meet (and exceed) service, operations, as well as profit objectives for your property. The variables that can impact your success as a GM are substantial. This 12-step guide will help you:
■ Maximize on the complete guest revenue potential at your property
■ Identify and prioritize the fundamentals that will help you stay ahead of your competitors
■ Focus on the right technologies to drive revenue at your property
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