These days, guest engagement is more than just a buzzword. The goal of guest engagement activities is to refine the guest journey through each touchpoint. Dive into the newest best practice guide developed over the past several years by the StayNTouch team, industry consultants, and successful hoteliers. By using these insights and tips, your hotel can create an engagement model that outlines the kinds of experiences you want to deploy at each stage of the guest journey.
In this guide, learn:
● How to provide a seamless omnichannel experience
● To develop employee evangelism and passion that exemplifies your brand/service promise
● How to use communication to make guests feeling valued
● Best ways to identify, acknowledge and retain your VIP guests
● The importance of going the extra mile to answer questions and address complaints
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