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Source: Aeroporto Milano
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07/02/2018
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Milano Linate and Milano Malpensa airports have taken a step into the future with the launch of chatBOT, the new automated chat to assist their passengers, which is among the first in the European and international airport sector.
The chatBOT is a virtual assistant that can rapidly and accurately respond to passengers’ most frequent questions in Italian and English. The chatBOT does not need to sleep and rest: it can reply to users 24 hours a day, 7 days a week.
Access real-time information about flights (you can even activate notifications directly from the flight page on the websites’ homepages), discover the restaurants and stores in Linate and Malpensa, find out information about travelling with animals, types of hand luggage, transporting liquids, the requirements of reduced mobility passengers and much more: you can do all of this by “talking” to the chatBOT, which, if it does not know how to answer a question, will direct the passenger to contact a human operator.
Now questions such as “Where can I eat pizza at Malpensa?” or “Is my flight to Paris this evening on time?” will be instantly and simply answered terms by the new Milan Airports virtual assistant.
The chatBOT “lives” on Facebook and is there so passengers can consult it without having to install an additional app: you just need to have a Facebook account.
It is very simple to use the Milan Airports chatBOT: just send a private message to the Milan Airports Facebook page or directly from any page on the Milano Linate and Milano Malpensa websites:
https://www.facebook.com/milanairports/
http://www.milanomalpensa-airport.com/it
