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Shares of WIlmington-based Navient spiked 10 percent on Wednesday, even after the company reported an $84 million loss for the fourth quarter of 2017.

The student loan servicing company attributed the loss to one-time charges relating to restructuring costs and to changes in the federal tax code, which came after President Donald Trump in December signed a law slashing corporate tax rates.  

Navient employs about 800 people at its headquarters along Wilmington's Riverfront. It spun off from Newark-based Sallie Mae in 2014.

During an earnings call on Wednesday, CEO Jack Remondi said Navient will reduce its operating expenses by 3 percent in 2018.  

"Our focus on operating efficiency will result in meaningful cost reduction," he said.

The company, among the world's largest servicers of student loans, reported net income of $292 million for all of 2017.

Direct income from the student loan business fell slightly on the year, despite the acquisition of $10 billion of new debt. 

In December, Navient held more than $105 billion within its student loan portfolio. 

Americans in 2017 owed more than $1.1 trillion in student loan debt, up from $115 billion a decade earlier, according to economic data from the Federal Reserve Bank of St. Louis.

Company income increased in Navient's business processing segment, which has clients in healthcare and the public sector.

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Remondi said investors have not properly valued Navient in 2017 despite its restructuring and diversification efforts, arguing during the earnings call that "there is one area ... that does not reflect what was accomplished in the year."

"Our stock price," Remondi said.

Navient share dropped roughly 15 percent during the 12 months before its earnings were announced this week, hitting a low of $13.25 on Tuesday. Since then, the price has surged to $14.72.  

The company is facing legal assaults from shareholders who claim officials withheld information from investors last year about its subprime student loans.

In early October, Pennsylvania Attorney General Josh Shapiro filed a lawsuit in federal court alleging Navient – one of the country’s largest servicers of student loans – harmed "countless" borrowers by "peddling risky and expensive subprime loans that they knew or should have known were likely to default."

Subprime loans are riskier for lenders because their borrowers have lower credit ratings. 

While Navient responded to the allegations immediately, calling them unfounded, the company's share price nevertheless fell more than 14 percent after Shapiro filed the lawsuit.

Shareholders angry over the loss in value are alleging Navient had "recklessly" failed to disclose loan operation details that were outlined in Shapiro's filing. 

Navient also is the target of a lawsuit filed by the federal Consumer Financial Protection Bureau over allegations that the company cheated borrowers out of their right to lower their payments, according to the lawsuit.  

The lawsuit further stated that the company created unlawful repayment obstacles for tens of thousands of student borrowers by providing incorrect payment information, processing payments incorrectly and failing to act when borrowers complained.

Navient denies those charges.

"While 2017 started with the challenge of the (Consumer Financial Protection Bureau) and Attorney General lawsuits, I am particularly proud that our team did not let these unsubstantiated claims distract us from executing our business plan," Remondi said on Wednesday.

The company during the past year has shifted some of its focus to refinanced student loans, which often originate among individuals with graduate degrees and professional jobs. For 2018, the company plans to acquire $1.5 billion of those refinanced loans.  

"They have relatively large balances in terms on both their majority federal and private loans that may get attractive for them to be able to refinance into products like we offer," he said. 

Navient also has expanded its operations beyond student loans in recent years purchasing a parking collections company and a health care payments processing company. Its non-education fee revenue jumped 21 percent in 2017. 

Contact Karl Baker at kbaker@delawareonline.com or (302) 324-2329. Follow him on Twitter @kbaker6.

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