Proact provides out-of-hours IT monitoring to Copenhagen city council

The Copenhagen city council IT service provider, Koncern IT, has selected data centre and cloud service provider Proact to provide monitoring and alerts for more than 100 critical components of its IT infrastructure outside working hours. A tailored version of Proact’s Premium Support+ will help Koncern IT reduce incident response times from hours to minutes.

Koncern IT supports 45,000 employees and 600,000 members of the public, with 27,000 IT users daily. Defined by strict SLAs, Koncern IT will receive nearly instant alerts in the event of an incident, so internal IT staff can act promptly to resolve the issue. Proact was able to develop this bespoke service for Copenhagen in alignment with streamlined budget requirements.

The large-scale IT infrastructure at the city council connects 1,700 locations via thousands of Wi-Fi access points, switches, servers, storage systems and back-up systems. With such an extensive network, there are unavoidably occasional breakdowns and components that need to be replaced or repaired.