Metro QR scan payment popular
Print Edition
METRO stations witnessed an overwhelming number of passengers itching to try out the new QR scan payment method yesterday, the first working day after the system was introduced.
The number of smartphones downloading the “Metro daduhui” app rose from 840,000 on Saturday to 1.41 million by 10am yesterday, according to Shanghai Shentong Metro Group.
Extra officers and volunteers were sent to Metro stations to help passengers with any problems regarding the app as well as to keep order.
The increase in demand highlighted the shortage of suitably equipped turnstiles.
At the Pengpu Xincun Station on Line 1 around 8:45am, the line of passengers waiting to use their phones stretched out of the station's hall onto its pedestrian bridge.
“I lined up for more than 10 minutes,” said Qiu Chi, who takes Line 1 every morning to work. “I ended up using my transport card as I was running late for work.”
Qiu said though the Pengpu Xincun Station is always crowded around 9am on working days, she never had to wait for a long time in a queue. She said she would rather use the public transport card if the turnstile issue continued. “I don’t have that much time to queue up,” Qiu told Shanghai Daily. “It was exhausting just to get in to the station.”
Passengers who took the Metro at hub stations like People’s Square and Zhongshan Park had a better experience as these stations have more entrances to facilitate passenger flow.
Lin Junpeng, a volunteer at People’s Square station who was helping passengers to correctly use the app, said some passengers hadn't turned on their Bluetooth while others held their phones too close to the scanner.
“We would tell the passengers to hold their phones 5 centimeters away from the machine so that it can read the whole QR code,” said Lin.
Lin told Shanghai Daily that though passenger flow in the station was huge during morning rush hour, passengers were able to get in smoothly because the station has multiple entrances and all entrances had two turnstiles for QR code scanning.
All turnstiles in stations along Line 17 and the east extension of Line 9 support QR scanning. Other stations are equipped with two turnstiles supporting QR scans at each entrance and exit.
The Metro operator said it was aware of the turnstile shortage and plans to modify more turnstiles. Metro’s Feng Hao said the work to modify the turnstiles could only be done after operating hours.
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