Berkeley Propane Company is offering alternative solutions for its customers who have yet to get their propane tanks refilled due to a huge backlog.

Wednesday the company released a statement saying customers have four options to remedy the situation:

1. Wait as the company attempts to gain ground, implementing additional resources and times saving process to complete more daily fills
2. The customer can switch service providers and allow them to take over the service
3. The customer can purchase the tank
4. Customer-owned tanks are able to be filled by other companies willing to fill them

Spokeswoman Leisa Stilley said Wednesday afternoon Berkeley Propane has approximately 670 orders for tank refills.

“We continue to get 23-25 new requests for refills each day,” she added. “As you can imagine this snowballed.”

According to the company’s statement, they are fully staffed with trucks running seven days a week.

Monday Stilley said in a phone interview, customers would be able to contact other companies to fill the Berkeley Propane tanks. However, Wednesday Stilley said this was not happening due to “liability concerns and the fact that the other companies are fully engaged in servicing their own customers”.

Stilley added anyone who wishes to take advantage of the options above is urged to contact Berkeley Propane.

“We are taking full responsibility and are doing everything possible to meet our customers’ needs and sincerely apologize for this unfortunate situation,” the company statement reads.

Thursday the Vice President of the company, Trena Nelson, said they’re dealing with an abnormally high number of requests dating back to the fall.

"It tripled as far as requests we got dating back to Dec. 15,” Nelson said. “It tripled to almost 600 and something gas deliveries that are needed."

Stilley added at this time there will be no administrative changes due to this backlog issue.

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