Good afternoon.
I recently bought a new bike on line, 2 weeks ago and has been unused . Today I turned it upside down to check it over and in checking the gears the derailleur pushed the chain beyond the 1st gear and the chain is wrapped around the wheel hub and caused damage to the derailleur mechanism.
obviously this was bad/incorrect adjustment at the factory.
Where do I stand/what should I do?
Can anyone please help?
Thank you....so much
Bike Forum
New bike.....derailleur wrapped around wheel...what to do
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Posted 1 hour ago #
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Contact the seller, although you should've checked the bike when it was delivered.
Seen this many times when people bring their bike into the shop because it doesn't work out of the box.
It's the risk you take buying on the internet rather than from a shop who would do a pre delivery inspection and set up.
Most times the internet shop offers a paltry sum to get it fixed, ironically at a bike shopPosted 1 hour ago # -
The rear hanger could have been bent / damaged in transit - bike from factories always need checking by a competent mechanic as very rarely are they assembled correctly. Contact seller to see what they say.
Posted 55 minutes ago # -
dovebiker » bike from factories always need checking by a competent mechanic as very rarely are they assembled correctly. Contact seller to see what they say.
...and that is what the seller will say.
Posted 53 minutes ago # -
The idea of checking the bike is to make sure things like that don't happen when out riding . I would suggest that you have been a little heavy handed . Also it's not a great idea to try to check the gears with the bike upside down .
Posted 53 minutes ago # -
It's the risk you take buying on the internet rather than from a shop who would do a pre delivery inspection and set up.
Bit of a sweeping statement. There is spectrum of internet retailers from good to bad, similar to the spectrum of brick and mortar shops.
Posted 50 minutes ago # -
That'll teach you not to break rule 49.
Posted 37 minutes ago # -
nickfrog - Member
It's the risk you take buying on the internet rather than from a shop who would do a pre delivery inspection and set up.
Bit of a sweeping statement. There is spectrum of internet retailers from good to bad, similar to the spectrum of brick and mortar shops.Purely based on actual experience. Still i guess you could phone CRC etc and ask to speak to the person who checked the bike for you. That'd be similar to actually being handed the bike and talked through how to use the features/set up the suspension by the person who built it from the box that came from the factory
Posted 6 minutes ago #
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