12 tips to help avoid tragedy at the pet groomer

News of two dogs dying and a third being injured after being groomed at a New Jersey PetSmart received widespread interest, and concern from pet owners.

Pet grooming is big business, with owners expected to spend some $6.11 billion on services this year, according to the American Pet Products Association. 

With more than half the households in the country owning a dog or cat, the demand for qualified groomers and safe grooming techniques is high.

NJ Advance Media spoke to Chuck Simon, a certified groomer and owner of Groomers Helper, who shared points to keep in mind.

Googling “pet groomer near me” and clicking the first choice is not how to choose a groomer. “Most people are lazy and are not going to go any further than they have to,” said Simons, who has been in business for more than 30 years. He advises owners who care about their pets to do their due diligence and research extensively before committing to a groomer that will handle your beloved pet.

Decide your priorities - are you willing to spend more, or travel further? Are you looking for a good bath or a nail clipping? Find someone with experience, pictures on their website and most importantly, talk to a customer of that groomer.

“Reviews should come from people walking out their door,” said Simons, whose customers also come from word of mouth. Most groomers don't advertise for grooming customers, so a substantial amount of ads should raise a red flag.

While he isn’t the biggest supporter of Yelp, Facebook reviews work can be brutally honest, giving pet owners a good handle of past customers’ experiences.

Though licensing is not required in New Jersey, Simons pointed out it’s very important to find a groomer who is passionate enough to continue their higher education, more than likely being a qualified groomer. The first thing to find is a National Certified Master Groomer, typically on behalf of National Dog Groomer Association of America (look for the logo of a barber shop pole with a poodle). These groomers have to pass written and practical tests, become an expert on safety procedures and hygiene, and more than anything, know how to groom a dog.

“If that groomer took the time to be certified, then they pretty much know everything, know the breeds and they can handle a pet.” Still, check out their reviews, Simons urges, but traveling a few extra minutes for a National Certified Master Groomer could make the world of a difference to your pet.