Parliamentary panel raps Indigo for staff's rude behaviour with passangers, says crew need training on soft skills
Saturday, 6 January 2018 () In a strongly worded report a Parliamentary Standing Committee has condemned the recent incident when a passenger was manhandled by Indigo staff, adding that airlines need to become passenger friendly and its staff should learn to say "please" and "Thank you".
In light of recent fights between passengers and airline staff, a parliamentary standing committee says there should be training of all airline staff in soft skills and functionality. The panel said the crew members should be trained to be “more polite than saying ‘please’ and...
Saturday, 6 January 2018 ()
