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Parliamentary Standing Committee Pulls up Airlines For Exorbitant Fares in its Report, Raises Concerns Over ‘Rude Behaviour’ by Indigo Staff

Indigo, Other Airlines Pulled up by Parliamentary Standing Committee For 'Rude Behaviour'

New Delhi, Jan 5: The Parliamentary Standing Committee on Transport, Tourism and Culture pulled up IndiGo and other private Airlines for their alleged mistreatment of passengers, following recent incidents of unsavoury behaviour from their staff.

“Rigorous training should be given to the crew and staff to extend courteous and decent behaviour to the passengers,” the Parliamentary panel said in its report which was presented in both Houses of Parliament on Thursday.

While narrating some of the incidents of misbehavior in airlines, especially in Indigo, majority of the committee members opined that the attitude of airlines staff is very condescending, often uncooperative and on many occasions, downright rude. (ALSO READ – IndiGo Launches New Flights From Chennai to Varanasi, Patna, Udaipur And Lucknow)

The panel members also noted that some private airlines creating long queues at the check-in counters to delay the process of check-in so that passengers miss their scheduled flights. This compels them to buy tickets at exorbitant prices to travel in the next available flight.

Published Date: January 5, 2018 11:43 AM IST

Updated Date: January 5, 2018 1:16 PM IST

highlights

Parliamentary panel pulled up IndiGo and other private Airlines for their alleged mistreatment of passengers.
Majority of the committee members opined that the attitude of airlines staff is very condescending.
Some private airlines creating long queues at the check-in counters to delay the process of check-in

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