Railways Must Pay If Passenger Robbed In Unattended Coach: Consumer Forum

Railways will have to make good the losses if a passenger is robbed in an unattended coach with its doors left open.

Holding the Commercial and Security divisions liable, the National Consumer Commission has ruled that the Railways cannot wiggle out of its obligation to provide for a safe and comfortable journey to its passengers.

The Commission has held that any untoward incident of theft or robbery inside a moving train when its coaches are unattended and the doors left open — will make the concerned railway zone responsible to pay for the damages on account of negligence and deficiency in services.

The Commission bench, headed by Rekha Gupta, dismissed an argument by the Railways that passengers will alone be held responsible for the safety of their luggage and that the railway authorities cannot be held liable for any loss or damage. Read More…

railways, Rekha Gupta