By comparison Verizon customers gave Satisfaction scores of 61, 59, 58, and 57 in Q1, Q2, Q3 and Q4, respectively, suggesting a slight decline in contentment. In August, after Verizon announced three new unlimited data plans that placed limits on video quality for all customers across its network, YouGov numbers registered a noticeable drop in customer satisfaction. Current T-Mobile customers are more likely to fall within the 18-34 age range than customers of Verizon, Sprint, or AT&T. They were also more likely to say the internet is their primary source of information. About 78 percent of T-Mobile customers agree with this statement, compared to 71 percent of Sprint customers, 69 percent of AT&T customers, and 68 percent of Verizon customers. Finally, T-Mobile customers are the most likely group to say they're usually interested in trying the latest technology products, services, and apps. A study from HarrisX also ranked T-Mobile US number one in Overall Customer Satisfaction and Likelihood to Recommend. The consumer opinion tracker surveys over 360,000 mobile phone customers per year.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.