Delhi State Consumer Disputes Redressal Commission has brought relief to an elderly couple whose valuables were stolen while they were travelling from Bengaluru to New Delhi in the 2 AC of Sampark Kranti.

They increased their compensation by eight times viewing the hardships and harassment they had gone through.

Urmila Chadha and her husband Sushil Chadha boarded Sampark Kranti in 2012 to attend a wedding in the Capital.

Urmila woke up in the middle of the night to use the washroom and she returned to her seat only to find that her bag was missing. It had a lot of jewellery and Rs 16,000 in cash.

The couple were later informed that the bag was in the possession of Gonda Railway Police Station. They reached there and were handed over but an empty bag.

Chadha's moved the Delhi district consumer forum, alleging that cash and valuables to the tune of Rs 5 lakh had been stolen.

They also accused the railways of negligence. The district forum awarded them Rs 15,000 as compensation, observing that once the ticket fare is paid to the Railways for reservation, it is accountable for the safety passengers and their luggage.

The couple, dissatisfied with the nominal amount, moved Delhi State Consumer Disputes Redressal Commission, which held that the duo should be paid to Rs 1.25 lakh instead, causing the trouble they had for their missing valuables.

Delhi: Consumer court raises compensation by 8 times for couple robbed on train 5 years ago

Delhi State Consumer Disputes Redressal Commission has brought relief to an elderly couple whose valuables were stolen while they were travelling by increasing their compensation by eight times.