Consultant AM - Digital Cutomer consumer Markets
Roles and Responsibilities Create Digital transformation strategies that enable business strategy including revenue growth cost optimization and improving customer engagement Design new business models along with clients enabled by new age Digital technology keeping customer at the center Define Digital technology transformation landscape roadmap along with interdependencies in collaboration with business stakeholders such as CXOs Head of Departments business partners team etc and drive alignment across stakeholders Manage the definition of requirements and create high - level business and technical architectural specifications ensuring feasibility functionality and integration with new or existing systems platforms Understand the impact and limitations of technological aspects and non - technology aspects on business outcomes ability to see the bigger picture and execute accordingly Demonstrate strong business understanding and suggest solutions workarounds for various business scenarios Understand how do various components of Digital integrate with each other to solve business customer challenges Govern implementation user training and roll out of defined digital technology roadmap Manage lead engagements or work - streams in larger engagements while taking ownership of quality of deliverables Should be open to travel up to 80 - 90 in India and outside Qualifications and Skills Functional knowledge of one or more areas Business strategy planning Supply chain operations Sales Marketing Service Industry knowledge of one or more Retail e - commerce internet enabled businesses Consumer products FMCG non - FMCG Distribution driven manufacturing Service industries like hospitality wellness healthcare etc Primary experience in one of the following areas Customer experience design Omni - Channel E - commerce Digital Marketing Digital Sales Transformation Digital Service Transformation Digital platforms such as Social collaboration community platforms Secondary experience in one of the following areas Mobile apps solution architecture design Cloud computing Digital marketing Social media Digital Tech strategy and implementation Experience in developing all aspects of Digital Transformation including market analysis requirements gathering strategy customer journey mapping business case target operating model across a broad range of sectors Experience in writing business cases qualitative and quantitative - CBA RoI Breakeven analysis TCO to support strategic decision making process improvement initiatives or IT transformation Experience in identifying and improving business value of IT and solution comparison Experience in client facing team oversight role minimum 70 of total experience and or solution architecture for client landscape Prior experience in handling senior stakeholders directly Focus on client delivery excellence and quality of work products Strong understanding of latest technologies emerging IT delivery models such as DevOps Agile etc and industry leading practices Strong understanding of models of co - execution of enterprise and digital technologies Should be able to identify driving factors obtain additional information using primary secondary research drive problem solving solution identification and present findings to clients Should have strong interpersonal skills and ability to work well with internal external stakeholders Very strong ability to prepare visually impactful deliverables and presentation skills Good multi - tasking skills with capability to adapt to rapidly changing environments Experience and Background Certified in following Digital tech solutions areas such as o Functional Target Industry specific certifications o Magento Hybris Adobe similar digital solutions o Digital Marketing Tools Other Digital solution certifications LI - SD
