GAINESVILLE, Fla: Actionable Quality Assurance (AQA), a leading software as a solution (SaaS) platform for thorough monitoring of restaurant food safety and quality assurance, is pleased to announce customer success with Church's Chicken.
Beginning with back-of-house (BOH) complaint tracking in May 2017, AQA rolled out comprehensive data collection automation whereby Church's nearly 1,600 restaurants can systematically and intuitively report product complaints, thus centralizing communication between QA, distribution centers, and suppliers. The AQA system includes an intuitive dashboard that allows Church's QA team to quickly monitor and identify trends in quality issues as they occur, resulting in improved consistency across the brand.
"Our team wanted to reduce the extensive labor hours spent doing administrative data input and data management for our company, our restaurants, distribution centers and our suppliers," states Lonita Barron, Senior Director of Quality Assurance at Church's Chicken. "We also were seeking a software company that was committed to our timelines to implement, and dedicated to our success. We wanted a system that was customizable and able to grow with our needs. The AQA team performed beyond our expectations, and has always been willing to do more."
With the initial BOH implementation accomplished in under eight weeks, AQA then rolled out a specification tracking system that allows Church's to streamline specification development and manage changes to specs, making any changes visible to all teams and ensure the latest specification standard is always available.
In addition, supplier production data is now automated and the AQA software automation system trends non-compliant products, alerting Church's Chicken QA department in real time when a product is out of specification before it makes it to the restaurant.
"The mission of AQA is simple," states Eric Graves, Founder and CEO "to empower the restaurant industry with the only software solution that allows restaurants to control and prevent food safety events before they happen, rather than managing the problem after it occurs. We're thrilled with the results Church's Chicken is experiencing and energized knowing Church's is now on the leading edge of food safety and quality control for their industry."
