New Delhi: IndiGo staff bash up passenger; Watch video

New Delhi: A video showing an IndiGo staffer manhandling a passenger surfaced on Tuesday following which the airline apologised for the incident and said stern action has been taken against the erring employee.

In the video, a passenger is first seen being stopped from entering a coach, then pulled back by a ground staff and another airline employee is seen restraining the traveller.

As the passenger fought back, he fell to the ground. It was not immediately known when the incident took place. IndiGo’s president and director Aditya Ghosh apologised for the incident and said stern action was taken against an airline staff for manhandling the passenger.

#WATCH: IndiGo staff manhandle a passenger at Delhi’s Indira Gandhi International Airport (Note: Strong language) pic.twitter.com/v2ola0YzqC

— ANI (@ANI) November 7, 2017

The passenger, identified as Rajeev Katiyal, told a TV channel, “I was standing in the plane’s shade when a ground staff started shouting at me in a very rude manner. I asked him why don’t you arrange the third bus for which we are waiting. Meanwhile, when the bus came, two people said let’s teach him a lesson and one of them pulled me out of the bus.”

An IndiGo statement quoted Ghosh as saying that he had apologised to the passenger. “I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology,” a statement from IndiGo quoted Ghosh as saying.

Meanwhile, Civil Aviation Minister Ashok Gajapathi Raju has deplored the scuffle and sought a report from the Directorate General of Civil Aviation.