You may get caught in a legal tangle. But, don’t hang up

Vipin Sharma, customer of Bharti Airtel from Ferozepur, Punjab, recharged his pre-paid mobile as with usual with ₹100. However, the next day, he found that his balance was reduced by ₹3 and, in 12 days, by another ₹36, though he did not make any calls. When he contacted the call centre, he was surprised to learn that the ‘cricket alerts’ service was activated without his asking for them. He file...