ICICI Bank's NRI customers can now remit money to India by commanding it to Apple's voice assistant Siri

Mumbai: ICICI Bank has integrated Siri, Apples's voice assistant on to its Money2India mobile app which can be used by its non-resident Indians (NRIs) customers to send money to any bank in India, thus replacing a five-step process required to initiate remittances.

An NRI customer can instantly initiate a remittance to his/her existing payees in India with just a simple voice command to Apple’s virtual voice assistant, Siri, on his/her Apple iPhone / iPad.

Available 24x7 and on-all-days, this service can be used by the users of ‘Money2India’ mobile app using Apple iPhone or iPad with iOS version10 and above.

Here is how it works:
1) Activate Siri > Simply speak to it - “Send to ” (Say ‘Send $100 to Mother on Money2India app’)
2) Confirm the details prompted by Siri > this opens the home page of M2I app. Simply login to the app using Touch id / mPin / user id & password
3) Validate details > Confirm the transaction detail, select purpose of transfer and click submit to transfer the money

Reuters

The customer needs to simply speak out the ‘nickname’ of the registered payee in the Money2India (M2I) app to whom he/she wants to send the money to and the amount to be sent. For example, the customer can initiate the process by simply saying “Send $100 to Mom with Money2India”. Based on this voice instruction, Siri converts the voice command to text using Natural Language Processing (NLP) and populates an interface for confirmation with the details. The customer is no longer required to enter the payee name or amount to be transferred, since he/she would be using a voice command to provide instructions to Siri.

Upon confirmation of the details by the customer, Siri passes the request to the M2I app through the Siri payment API and opens the app on the device. The customer now only needs to login into the M2I app and confirm the auto-populated details of the transaction for the money to be sent. The entire process is secured by the two factor authentication parameter of device authentication and secure login by the customer. All transactions take place on the secure servers of ICICI Bank within the M2I app itself and no confidential or financial information is shared.

Once submitted, the M2I app will transfer money from the linked bank account of the customer to the existing beneficiary’s bank account in India. In case the payee is not registered, the account number should be added as a registered payee by the remitter.

Talking about the platform, Vijay Chandok, Executive Director, ICICI Bank, said, “We are the first in India and among few banks globally to enable customers to initiate a cross border remittance with just a simple voice command. With the growing prominence of mobility devices in every-day life, customers are using functionalities like voice commands frequently on their devices. This initiative is part of a series of digital innovations we have introduced on our Money2India application. ”