Our thoughts are with those who have, and continue to be, impacted by Hurricane Maria. Here’s what we’re doing to help customers who may be affected as well as how airports and flights are being impacted. Also learn how you can help hurricane recovery efforts.

What we’re doing to help customers

We added extra flights on Sept. 18 and 19 to evacuate customers out of St. Croix, USVI and San Juan, Puerto Rico before the storm and bring supplies to the region.

We also have capped our fares at $99 each way for Main Cabin, and $199 for premium cabin, on direct, single leg flights from select cities covered under our travel alert for Hurricane Maria. These fares will apply for flights to, from or through these locations through Sept. 24.

The travel alert allows customers whose travel plans are impacted by Hurricane Maria to rebook without change fees. Customers can reschedule their travel on aa.com by retrieving their reservation, or by contacting American reservations at 1-800-433-7300 in the U.S. or Canada. Customers calling from outside the U.S. or Canada should check aa.com for our worldwide reservation phone numbers. Customers are also encouraged to check the status of their flight on aa.com. Customers who booked through a travel agent are requested to contact their agency directly. If a flight is canceled, customers can request a full refund.

Since many flights are already sold out, we encourage customers traveling to only go to the airport if they have a confirmed ticket and their flight is operating. Customers are encouraged to check their flight status at aa.com prior to arriving at the airport.

In addition to our Hurricane Maria recovery efforts, we also continue to provide assistance to those impacted by Hurricanes Harvey and Irma.

Airport closures and flight cancellations

Hurricane Maria is impacting some of our operations in the Dominican Republic, Puerto Rico and Turks and Caicos, causing airport closures and flight cancellations. We plan to resume service once affected airports pass inspection, in close coordination with our partners at the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and U.S. Customs and Border Protection (CBP).

Providenciales, Turks and Caicos Islands (PLS)
All flights canceled Sept. 21

Puerto Plata, Dominican Republic (POP)
All flights canceled Sept. 21

Punta Cana, Dominican Republic (PUJ)
All flights canceled Sept. 21

San Juan, Puerto Rico (SJU)
All flights canceled through Sept. 21

Santiago, Dominican Republic (STI)
Scattered cancellations Sept. 21

Santo Domingo, Dominican Republic (SDQ)
Scattered cancellations Sept. 21

St. Croix Island, U.S. Virgin Islands (STX)
All flights canceled Sept. 21.

St. Maarten, Saint Maarten (SXM)
Operations remain suspended due to Hurricane Irma. We plan to resume operations Oct. 1

St. Thomas Island, U.S. Virgin Islands (STT)
Operations remain suspended due to Hurricane Irma. We plan to resume operations Sept. 22

How you can help

American Airlines has partnered with American Red Cross for many years and is part of a select group of leading corporations that provide the highest level of support to the Red Cross preparedness and relief efforts. With the unique ability to activate immediately and assess critical needs during times of disaster, the Red Cross has the infrastructure in place and relationships with local and foreign governments allowing immediate accessibility to affected areas and approved relief items.

From now through Sept. 24, 2017, AAdvantage® members can earn 10 miles for every dollar donated to the Red Cross with a minimum $25 donation. AAdvantage® members can direct their donation to relief efforts for Hurricanes Harvey, Irma or Maria.

Donate today

Our thoughts are with those who have, and continue to be, impacted by Hurricane Maria. Here’s what we’re doing to help customers who may be affected as well as how airports and flights are being impacted. Also learn how you can help hurricane recovery efforts.

What we’re doing to help customers

We added extra flights on Sept. 18 and 19 to evacuate customers out of St. Croix, USVI and San Juan, Puerto Rico before the storm and bring supplies to the region.

We also have capped our fares at $99 each way for Main Cabin, and $199 for premium cabin, on direct, single leg flights from select cities covered under our travel alert for Hurricane Maria. These fares will apply for flights to, from or through these locations through Sept. 24.

The travel alert allows customers whose travel plans are impacted by Hurricane Maria to rebook without change fees. Customers can reschedule their travel on aa.com by retrieving their reservation, or by contacting American reservations at 1-800-433-7300 in the U.S. or Canada. Customers calling from outside the U.S. or Canada should check aa.com for our worldwide reservation phone numbers. Customers are also encouraged to check the status of their flight on aa.com. Customers who booked through a travel agent are requested to contact their agency directly. If a flight is canceled, customers can request a full refund.

Since many flights are already sold out, we encourage customers traveling to only go to the airport if they have a confirmed ticket and their flight is operating. Customers are encouraged to check their flight status at aa.com prior to arriving at the airport.

In addition to our Hurricane Maria recovery efforts, we also continue to provide assistance to those impacted by Hurricanes Harvey and Irma.

Airport closures and flight cancellations

Hurricane Maria is impacting some of our operations in the Dominican Republic, Puerto Rico and Turks and Caicos, causing airport closures and flight cancellations. We plan to resume service once affected airports pass inspection, in close coordination with our partners at the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and U.S. Customs and Border Protection (CBP).

Providenciales, Turks and Caicos Islands (PLS)
All flights canceled Sept. 21

Puerto Plata, Dominican Republic (POP)
All flights canceled Sept. 21

Punta Cana, Dominican Republic (PUJ)
All flights canceled Sept. 21

San Juan, Puerto Rico (SJU)
All flights canceled through Sept. 21

Santiago, Dominican Republic (STI)
Scattered cancellations Sept. 21

Santo Domingo, Dominican Republic (SDQ)
Scattered cancellations Sept. 21

St. Croix Island, U.S. Virgin Islands (STX)
All flights canceled Sept. 21.

St. Maarten, Saint Maarten (SXM)
Operations remain suspended due to Hurricane Irma. We plan to resume operations Oct. 1

St. Thomas Island, U.S. Virgin Islands (STT)
Operations remain suspended due to Hurricane Irma. We plan to resume operations Sept. 22

How you can help

American Airlines has partnered with American Red Cross for many years and is part of a select group of leading corporations that provide the highest level of support to the Red Cross preparedness and relief efforts. With the unique ability to activate immediately and assess critical needs during times of disaster, the Red Cross has the infrastructure in place and relationships with local and foreign governments allowing immediate accessibility to affected areas and approved relief items.

From now through Sept. 24, 2017, AAdvantage® members can earn 10 miles for every dollar donated to the Red Cross with a minimum $25 donation. AAdvantage® members can direct their donation to relief efforts for Hurricanes Harvey, Irma or Maria.

Donate today