Raw deal for bank customers

Lenders have justified high rates on the tenuous ground that someone has to pay for their bad corporate debts

Harsh Roongta 

A friend forwarded this e-mail received by his daughter from her home loan company:” Dear customer, Our hearts go out to everyone impacted by last Tuesday’s cloudburst. Customer service team members are standing by ready to assist those who have been affected. If you’ve been affected, please call us to learn more about assistance options that may be available to you:   Automatically waiving or refunding late fees for home loan payments for impacted customers  No negative reporting to credit bureaus  On-site team to ...

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First Published: Wed, September 20 2017. 23:03 IST